Terms & Policies
Shipping & Handling:
Orders are typically processed within 1-3 business days of when they are placed online. Shipping and handling charges are calculated by volume, weight and destination. All shipping charges are calculated in real-time by FedEx, UPS or USPS during your online checkout process. All FedEx and UPS shipments are automatically insured for orders valued up to $100. For orders shipped by FedEx or UPS that exceed $100 in value, insurance is automatically added during the online checkout process.
We highly recommend shipping by FedEx or UPS so that you may track your order. However, in the interest of customer savings, we do offer USPS shipping for tea-only orders and for international shipments. Please note that we cannot guarantee proof of shipping or delivery for packages shipped by USPS. Lost USPS packages are the responsibility of the customer.
Five Mountains ships internationally. You may place your order online, enter your international address details and choose the appropriate shipping method among the options listed. If you have any problems with an order that needs to be shipped internationally, please contact us at contact@five-mountains.com
Return Policy:
Return claims must be submitted within 10 days of delivery. Product will only be accepted if prior notification and approval have been confirmed by Five Mountains. You may exchange the product for a new product of the same type or you may return the product for store credit. Shipping charges will be paid by the customer. Tea may not be returned due to food & beverage reselling restrictions. To return an item, please email contact@fivemountainstea.com
Copyright & Trademarks:
The entire content on this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Five Mountains and www.five-mountains.com. Copying any content from Five Mountains’ website and/or media (catalogs, brochures, flyers, etc.) is strictly forbidden. All trademarks, service marks and trade names of Five Mountains used in the site are trademarks or registered trademarks of Five Mountains and www.five-mountains.com. If you do not agree to these terms and conditions, please do not use this site.